Terms of service
Terms of Service
1. About H.E.S. Lubricants Ltd
These Terms of Service govern your use of the H.E.S. Lubricants Ltd website and your purchase of products from us.
H.E.S. Lubricants Ltd
Company number: 16845963
Registered office: 9 Lime Grove, Bury, BL9 5ES, United Kingdom
Website: hes-lubricants.co.uk
Email: chris@hes-lubricants.co.uk
By using our website or placing an order, you agree to these Terms of Service.
2. Products
H.E.S. Lubricants supplies engine oils, gear oils, brake fluids, specialist lubricants and related products for classic and vintage vehicles, commercial vehicles, tractors, machinery and heritage equipment.
We make every reasonable effort to ensure that product descriptions, specifications, images and prices are accurate. However, product packaging, labelling and specifications may occasionally change.
Images are provided for illustration and may not always represent the exact packaging supplied.
3. Choosing the correct lubricant
It is the customer's responsibility to ensure that a product is suitable for their particular vehicle, machinery or application.
Lubricant requirements can vary according to the manufacturer, engine, gearbox, axle, braking system and operating conditions.
If you are unsure which product is appropriate, please contact H.E.S. Lubricants before placing your order. We are happy to provide guidance based on the information you provide.
Any information or recommendation provided by H.E.S. Lubricants should be treated as guidance and does not replace the vehicle or machinery manufacturer's specifications.
4. Prices
All prices displayed on the website are in UK pounds sterling (£).
Prices are subject to change without notice, although changes will not affect orders that we have already accepted.
Where applicable, prices include VAT.
Delivery charges are displayed separately at checkout unless free delivery applies.
5. Placing an order
When you place an order through our website, you are making an offer to purchase the products in your basket.
After placing an order, you will receive an order confirmation acknowledging that we have received your order.
An order is not considered accepted until we have confirmed that the order has been accepted and/or dispatched.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including stock errors, pricing errors, suspected fraudulent activity or inability to fulfil the order.
If we cancel an order after payment has been taken, you will receive a full refund.
6. Product availability
Products are subject to availability.
Where an item is unavailable after an order has been placed, we will contact you and either:
- offer an alternative where appropriate;
- provide an estimated availability date; or
- provide a full refund for the unavailable item.
7. Payment
Payment must be made using one of the payment methods offered through our website checkout.
Orders will normally be processed once payment has been successfully authorised.
8. Delivery
We currently offer delivery within the United Kingdom using the delivery options shown at checkout.
Our current standard delivery charge is £4.99 for orders below £50.
UK standard delivery is free on orders of £50 or more.
Express delivery may be available for an additional charge, as shown at checkout.
Delivery times are estimates rather than guaranteed delivery dates. Once an order has been dispatched, delivery times may be affected by the carrier or circumstances outside our control.
If your order is delayed or appears to be lost, please contact us and we will assist you in resolving the issue.
9. Delivery address
Customers are responsible for providing a correct and complete delivery address.
H.E.S. Lubricants cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.
10. Returns and cancellations
If you are a consumer purchasing products for personal use, you may have statutory rights under UK consumer law, including the right to cancel certain online purchases within 14 days of receiving the goods, subject to applicable exceptions.
Where the cancellation right applies, you must notify us within the applicable cancellation period and return the goods in accordance with our returns instructions.
Products must be returned in an appropriate condition. Where permitted by law, we may take account of any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
Nothing in these Terms affects your statutory rights.
11. Faulty, damaged or incorrect products
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
We may ask you to provide photographs or other information to help us investigate the issue.
Where a product is faulty, damaged or incorrectly supplied, we will deal with the matter in accordance with your statutory consumer rights.
12. Lubricants and hazardous products
Some lubricants, oils, brake fluids and other products sold by H.E.S. Lubricants may carry specific handling, storage or safety requirements.
Customers must read and follow the manufacturer's product label, technical data sheet and safety data sheet where applicable.
Products must only be used for their intended application.
Customers are responsible for ensuring that products are stored, handled and disposed of appropriately.
Do not mix lubricants or fluids unless the manufacturer specifically confirms that they are compatible.
13. Vehicle and machinery advice
H.E.S. Lubricants specialises in lubricants for older vehicles and machinery. However, we cannot inspect every vehicle, engine, gearbox, axle or braking system before recommending a product.
Where we provide advice based on information supplied by a customer, the customer remains responsible for confirming that the product is appropriate for the particular application.
If a manufacturer specifies a particular lubricant, specification, viscosity or performance level, that specification should be followed.
14. Website use
You may use our website for lawful purposes only.
You must not:
- misuse the website;
- attempt to gain unauthorised access to the website or its systems;
- introduce malicious software;
- interfere with the operation of the website;
- copy or reproduce website content for commercial purposes without permission; or
- use the website in a way that could damage H.E.S. Lubricants or its customers.
15. Intellectual property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding and other material, belongs to H.E.S. Lubricants Ltd or is used with permission.
You may view and use the website for personal and lawful purposes, but you must not reproduce, distribute or commercially exploit our content without our written permission.
16. Third-party products
H.E.S. Lubricants supplies products manufactured by other companies, including established lubricant manufacturers.
Manufacturer names, trademarks and product names remain the property of their respective owners.
H.E.S. Lubricants does not claim ownership of third-party trademarks or brands.
17. Website availability
We aim to keep the website available and accurate, but we cannot guarantee that it will always be available, uninterrupted or free from errors.
We may update, suspend or temporarily withdraw parts of the website where necessary for maintenance, security or other operational reasons.
18. Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, H.E.S. Lubricants Ltd will not be responsible for losses that are not reasonably foreseeable or that arise from the misuse of products, use of a product contrary to manufacturer instructions, or failure to follow appropriate safety information.
Nothing in these Terms affects your statutory consumer rights.
19. Events outside our control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including serious disruption to delivery networks, extreme weather, natural disasters, industrial disputes, government action, power or telecommunications failures, or other circumstances beyond our reasonable control.
20. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please refer to our Privacy Policy for information about how we collect, use and protect personal information.
21. Changes to these Terms
We may update these Terms of Service from time to time.
The version applicable to your order will be the version in force when you place your order.
22. Governing law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.
23. Contact us
If you have any questions about these Terms, an order or one of our products, please contact:
H.E.S. Lubricants Ltd
9 Lime Grove
Bury
BL9 5ES
United Kingdom
Email: chris@hes-lubricants.co.uk